Delivery Procedure
You agree that the products are carefully inspected after our system has processed your order to ensure that they are in good condition. Products are packaged and handed over to our reliable delivery partners after a final round of quality inspection.
The package is then delivered to you by one of our delivery partners. Our delivery partners may contact you should they face any trouble locating your address or should there be any unforeseen delay.
We provide free shipping for all orders made within Sri Lanka.
International Shipping
To get the product, customers must pay the customs charges, import taxes and other charges as may be required under applicable law which will be collected on the Website and thereafter paid to the authorities in the applicable jurisdiction by Eworaa.
Tracking Information
You will receive an email after your order has been shipped out with information on the tracking number and the courier service handling your order.
You understand that the status of your order may take 24 hours, or such other time as may be necessary due to unforeseen circumstances beyond our control.
Delivery Timelines
Most orders are typically shipped out in 1-2 business days (excluding Sundays and public holidays) and delivered as per the estimated time of delivery provided on the product page/product cart. You acknowledge that delivery may be delayed depending on the source of dispatch, warehouse and your destination pin code.
However, product delivery may get delayed due to reasons beyond our control or attributable to logistics, national and public holidays, riots, political disturbance, natural calamity, act of god or any other such force majeure event. You agree that no refund or cancellation will be allowed due to any delay in delivering the products within the estimated time of delivery provided on the Website and/or communicated to you.
Shipments
You acknowledge that one order with more than one product may be delivered in multiple shipments.