FAQ
GENERAL FAQ
All domestic orders, once processed are shipped within 2 – 5 working days
Yes. Currently, we ship worldwide.
Note: The availability of shipping to certain territories is dependent upon our third-party logistics partners and is subject to change. We may or may not be able to ship to certain aforementioned territories basis the availability of our third party logistics partners.
We offer multiple and secure ways to pay for your order which include
– Credit and Debit Card
– Internet Banking
– Cash on Delivery
For Domestic customers –
Our product prices are inclusive of all taxes including shipping charges within Sri Lanka.
For international consumers –
Shipping, VAT and custom duties will be calculated by our payment gateway partners directly at checkout. Charges will vary across countries.
GENERAL - PRODUCT RELATED FAQ
Our products are currently available only on www.eworaa.com
We do not test on animals. All Eworaa products are Cruelty-free
All our products have a shelf life of 24 months.
Our products have not been tested on pregnant women and lactating mothers. Please consult with your dermatologist before use.
We work really hard to restock products that have run out of stock. Because all of our products are made from scratch, we cannot guarantee a particular date. You can stay updated on the restocking status by signing up for our emails.
No, EWORAA products are free from sulfates, phthalates and parabens.
Our products are suitable to use on all hair and skin types.
Our products are available only on our official website. If you come across any online shop selling our products please report it to info@eworaa.com.
You can conduct a patch test. Follow the instructions below to conduct your own patch test –
Step 1
Apply a small amount of product onto a clean area near the jawline or behind the ear.
Step 2
Keep the area dry.
Step 3
Leave the product on for 15 – 20 minutes before wiping it off.
Step 4
If you observe any redness, irritation or burning do not use the product. If the reaction persists, consult a dermatologist.
To receive updates, sign up with your email address on our homepage, to get exclusive early access to products, events, self-care rituals and more.
Please send your resume to hr@eworaa.com and a member of our team will get in touch with you.
No. We do not offer any product/s on wholesale prices.
Create an Eworaa account by registering with your email address when prompted or on the top right-hand side of the page. Or, simply go to the accounts section of the homepage to register.
FAQ - HAIR MASK
Eworaa hair mask is formulated with 14+ ingredients including botanical oils, plant extracts, vitamins and other hair loving ingredients to nourish, hydrate and strengthen your hair from within and promote healthy hair growth.
We use finest ingredients that are Ethically sourced in our formulations and we assure highest quality in our products through good manufacturing practices. Our manufacturing plant is ISO 9001 : 2015 & GMP certified. All Eworaa products manufactured in our manufacturing facilities adhere to standards set by the Ministry of Health in Sri Lanka, and GMP standards in safety and quality. Eworaa hair mask is made using 14 hair loving botanical oils, plant extracts, vitamins and other ingredients that are proven to promote healthy hair growth.
You can use Eworaa hair mask 2 – 3 times a week or more to suit your need.
Apply evenly to the scalp and across the length of the hair. Massage gently for 5 minutes. Leave it on for approximately 20 minutes.
Yes, however we suggest conducting a patch test before application